Privacy Policy

Last Updated: June 16, 2026.

Introduction

At Hippozino Casino, accessible at hippozinocasino-uk.com, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect the data you provide to us when using our services.

We operate in strict accordance with the Data Protection Act 2018 and the United Kingdom General Data Protection Regulation (UK GDPR). As a service provider operating within the United Kingdom, we respect your rights to privacy and are dedicated to maintaining full transparency regarding your personal data.

By using our website, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.

Information We Collect

To provide you with a high-quality gaming experience, we collect specific categories of information:

  • Registration and Account Data: When you create an account, we collect your full name, date of birth, residential address, email address, and phone number.
  • Verification (KYC) Data: In compliance with United Kingdom Gambling Commission (UKGC) regulations and anti-money laundering (AML) laws, we may require copies of government-issued identification, utility bills, or bank statements to verify your identity and address.
  • Transaction Data: We record details of your financial transactions, including deposits, withdrawals, and the methods used (e.g, debit cards, e-wallets).
  • Technical Data: We automatically collect data regarding your device, IP address, browser type, operating system, and your interactions with our website through cookies and similar tracking technologies.
  • Gaming History: We maintain records of your gameplay, including bets placed, winnings, losses, and bonus usage.
  • Communication Data: Records of your correspondence with our customer support team, including emails, chat transcripts, and logs of feedback provided.

How We Use Your Information

We process your personal information for the following purposes:

  • Account Management: To create, maintain, and secure your account.
  • Legal Compliance: To fulfill our regulatory obligations to the UKGC, including age verification, identity verification, and fraud prevention.
  • Service Provision: To process your deposits, facilitate your withdrawals, and provide you with access to our games.
  • Customer Support: To respond to your inquiries, resolve issues, and provide technical assistance.
  • Security and Fraud Prevention: To monitor for suspicious activity, prevent unauthorized access to your account, and ensure the integrity of our platform.
  • Responsible Gambling: To monitor play patterns to provide support and information regarding safe gambling practices, as required by our licensing conditions.
  • Marketing: If you have opted in, we may send you information regarding promotions, new games, and exclusive offers. You may withdraw this consent at any time via your account settings.

Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contractual Necessity: To perform our contractual obligations to you as a registered player.
  • Legal Obligation: To comply with our legal and regulatory requirements, specifically the Gambling Act 2005 and UK AML regulations.
  • Legitimate Interests: To improve our services, ensure website security, and prevent fraud.
  • Consent: For marketing communications where you have explicitly provided your agreement.

Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, or as required by law.

  • Account information is generally kept for the duration of your account and for a period of up to seven years following account closure to comply with financial and regulatory audit requirements.
  • Marketing data is retained until you opt out or withdraw your consent.

Data Sharing and Disclosure

We do not sell your personal information. We may share your data with third parties only in the following circumstances:

  • Service Providers: We engage trusted third-party providers for payment processing, identity verification, website analytics, and email marketing. These parties are contractually bound to maintain the confidentiality and security of your data.
  • Regulatory Authorities: We are legally obligated to disclose information to the UKGC, law enforcement agencies, or other public authorities when required by law or in response to a valid legal request.
  • Business Transfers: If we undergo a merger, acquisition, or asset sale, your information may be transferred as part of the business assets.

Security Measures

We implement robust technical and organizational security measures to protect your data from unauthorized access, loss, misuse, or alteration. These include:

  • Encryption: Use of industry-standard Secure Socket Layer (SSL) technology to protect data transmissions.
  • Access Control: Strict internal policies limiting employee access to personal data to only those who require it for their professional functions.
  • Routine Audits: Regular testing of our security protocols to identify and mitigate potential vulnerabilities.

Responsible Gambling and Safety

We take your wellbeing seriously. In accordance with UKGC requirements, we provide tools to help you manage your gambling, including setting deposit limits, session limits, and self-exclusion options.

If you are experiencing difficulties, we encourage you to seek assistance from professional organizations dedicated to supporting those with gambling concerns. You can access support through resources such as GamCare or the National Gambling Helpline at 0808 8020 133. We reserve the right to process your data for the purpose of identifying behavior that may indicate a need for such support.

Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

  • Right of Access: You can request a copy of the personal information we hold about you.
  • Right to Rectification: You may request that we correct any inaccurate or incomplete information.
  • Right to Erasure: You may request that we delete your information, subject to our legal obligations to retain records.
  • Right to Restrict Processing: You may request that we limit the processing of your data under specific conditions.
  • Right to Data Portability: You can request a copy of your data in a structured, machine-readable format.
  • Right to Object: You may object to the processing of your data for direct marketing or based on our legitimate interests.

To exercise any of these rights, please contact our support team at [email protected]. We will respond to your request within the statutory timeframes.

Cookies

Our website uses cookies to enhance your experience. Cookies are small text files placed on your device that allow us to remember your preferences, keep you logged in, and analyze website traffic. You can manage or disable cookies through your browser settings, although doing so may affect the functionality of our website.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any significant changes will be notified to you via email or through a prominent notice on our website. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way we handle your personal data, please contact our Data Protection representative at:

Email: [email protected].

If you are not satisfied with our response to a complaint, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the United Kingdom.