Responsible Gambling

At Hippozino Casino, we believe that entertainment should always be fun, fair, and safe. We are committed to fostering a secure environment for all our players in the United Kingdom. While the vast majority of our members enjoy our games responsibly, we recognize that for some, gambling can stop being a source of entertainment and start causing harm. Our goal is to provide you with the tools, information, and support you need to stay in control of your play.

Our Commitment to You

As a casino licensed and regulated by the UK Gambling Commission, we operate under strict standards designed to protect you. We prioritize your well-being above all else. We actively monitor for signs of problematic behavior and are dedicated to providing clear, accessible information regarding safer gambling tools. We believe that informed players are empowered players.

Staying in Control

We offer a range of account features specifically designed to help you set and maintain boundaries. We encourage you to use these tools from the moment you begin your journey with us.

  • Deposit Limits: You can set daily, weekly, or monthly limits on the amount of money you deposit into your account. We strongly recommend setting these limits before you start playing to ensure your gambling spend remains within your personal budget.
  • Reality Checks: It is easy to lose track of time when you are enjoying yourself. Our reality check feature provides you with periodic alerts during your session, reminding you how long you have been playing and how much you have won or lost.
  • Time-Outs (Cooling-Off): If you feel you need a short break from gambling, you can take a cooling-off period. This allows you to restrict access to your account for a specific timeframe, ranging from 24 hours to six weeks. During this period, you will be unable to log in, and we will do our best to ensure you do not receive any marketing materials.
  • Self-Exclusion: If you feel that your gambling is becoming a problem and you need a more permanent solution, our self-exclusion tool is available. This allows you to close your account for a period of six months up to five years. During this time, we will take all reasonable steps to prevent you from opening a new account and to ensure you are removed from our marketing lists.

National Self-Exclusion: GAMSTOP

In addition to our own internal self-exclusion tools, we strongly encourage players who feel they need a comprehensive solution to register with GAMSTOP. This is a free, independent service that enables you to self-exclude from all online gambling companies licensed in Great Britain. Once registered, your details will be shared with participating operators, preventing you from accessing their gambling sites and apps. We fully support this initiative as a vital step for those seeking to effectively manage their gambling habits.

Recognizing the Signs

Gambling should be a form of leisure, not a way to make money or escape stress. If you are concerned about your own behavior — or the behavior of someone you care about — it is important to be aware of the common warning signs of gambling harm:

  • Spending more time or money than you originally intended.
  • Borrowing money or selling belongings to fund your gambling.
  • Neglecting work, family, or social commitments to play.
  • Feeling anxious, irritable, or depressed after gambling.
  • "Chasing losses" by betting more to try and win back what you have lost.
  • Gambling to escape problems or negative feelings.
  • Being secretive about how much time or money you spend on gambling.

If you recognize any of these signs, please know that you are not alone and that help is available.

Accessing Help and Support

We understand that reaching out can be difficult, but there is dedicated, professional support available 24/7 for anyone affected by gambling issues in the United Kingdom. These services are free, confidential, and provided by experts who understand the challenges you may be facing.

  • National Gambling Helpline: This is the primary point of contact for anyone in the UK seeking advice or support regarding gambling. Their trained advisors provide confidential support and can refer you to local treatment services.
  • GamCare: A leading provider of information, advice, and support for anyone affected by gambling harms. They offer a range of services, including a confidential helpline, live chat, and access to therapeutic counseling.
  • Gambling Therapy: This service provides international and multilingual support for people who have been adversely affected by gambling. They offer practical advice and emotional support through a variety of digital channels.
  • NHS Services: If you are experiencing physical or mental health difficulties due to gambling, you can contact the NHS directly. They provide specialized clinics and services for individuals struggling with gambling addiction.

We encourage you to reach out to these organizations if you feel you need extra support. They are equipped to provide the guidance you need to regain control and improve your overall well-being.

Protecting Minors

We are strictly committed to preventing underage gambling. It is illegal for anyone under the age of 18 to gamble. We utilize robust age-verification processes to ensure that every player is of legal age. If you share your computer or device with anyone under the age of 18, we strongly recommend using filtering software to restrict their access to gambling websites. Please keep your account login details secure at all times.

Our Approach to Responsible Marketing

We believe that our marketing should be transparent, responsible, and never target vulnerable individuals or those under the age of 18. We take great care to ensure that our promotional content is clear and that it never presents gambling as a solution to financial problems or a way to achieve a specific lifestyle. If you decide you no longer wish to receive marketing communications from us, you can opt-out at any time via your account settings or by contacting our customer support team.

Your Wellbeing Matters

Your experience at Hippozino Casino should always be a positive one. We provide these resources because we care about our players. If you ever have any questions about the tools available to you, or if you simply wish to speak with our team about your account settings, our customer support is here to assist you. Remember, gambling should always remain a fun, controlled, and safe activity. If it stops being fun, it is time to step back, reassess, and seek the support you deserve. We are here to help you every step of the way.